Step Two Designs

Creating a new staff intranet is a daunting challenge at a major university.

MyHomepage enables better communication, dialogue and expertise sharing between employees, through the use of social tools.

The Forest Products Commission shares their use of video, in this guest article.

A wiki for new starters and a discussion forum enhance collaboration at EUMETSAT.

‘Boris’ is the intranet at City of Casey, a local government organisation in Victoria, Australia.

A case study of building collaboration within WWF, by bringing together people who are already working together.

Macquarie University Library’s website plays a core role in the delivery of electronic services to clients. This article explores one of the key outcomes of user research into the site: a set of audience personas.

This article shares the winners of the 2007 Intranet Innovation Awards, providing a screenshot and summary for each winning entry.

This case study outlines the process undertaken by Canon Australia to evaluate and redesign their corporate intranet, including an overview of the innovative IA developed.

This case study presents the findings from five intranet reviews across a range of organisations, each with very different results.

FaCS applied user-centred techniques in the redevelopment of their large Government intranet, and it serves as a useful model for other organisations looking to tackle the same issues.

This case study describes the use of usability techniques to evaluate the the Keywords for Councils classification for Caloundra City Council’s document management system (EDMS).

Review of the Hunter Health intranet, which generated a wealth of strategic and tactical recommendations.

Read about the project to create a customised content management system for the NRMA. It now holds over 15,000 pages, and is constant use by a dedicated team of over half a dozen authors.

Read about the project to develop Frontline Help for the Newcastle Call Centre. This project deployed a full content management system, created a web-based delivery infrastructure, and captured large amounts of business information.