Archives for Case Studies

Successful intranets provide meaningful support to their authoring communities

Practical ways to support and govern collaboration

By: Steve Bynghall Posted: May 31, 2018

Establishing governance for collaboration can be done in practical, achievable ways

Our first consulting project was in a hospital

By: James Robertson Posted: April 10, 2018

Spending time with nurses in wards was our first exposure to intranet needs and strategies

A new group intranet brings together a diversity of staff at Australia’s largest membership organisation.

A case study on creating a global intranet that supports democracy worldwide.

Creating a new staff intranet at University of Sydney

By: James Robertson Posted: June 5, 2013

Creating a new staff intranet is a daunting challenge at a major university.

Audience personas for the Macquarie University Library website

By: Patrick Kennedy Posted: March 16, 2008

Macquarie University Library’s website plays a core role in the delivery of electronic services to clients.

Five intranet reviews, five different results

By: James Robertson Posted: July 1, 2005

This case study presents the findings from five intranet reviews across a range of organisations, each with very different results.

Evaluating Caloundra City Council’s EDMS classification

By: James Robertson Posted: May 5, 2004

Usability testing Keywords for Councils classification produces surprising results.