Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.

Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.

An intranet is something that staff need to learn, just like any other business application or information system. This will require both formal and informal training.

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence.

Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.