Technology provides a crucial foundation for maintaining successful intranets and websites.
While technology capabilities have greatly improved in recent years, the marketplace is only getting more complex.
What’s needed is a source of unbiased technology advice, that will bridge the common gap between business needs and technology capabilities.
We’ve helped organisations of every size choose the right intranet solution or website CMS. Our methodologies are both quick and effective, allowing you to move forward with confidence.
There is no single “right” CMS or intranet platform. Instead, the best solution is one that fits how you want to use it in practice. Choose wisely.
The right technology can be transformative, but the situation in many organisations is complex:
- the technology marketplace contains hundreds of products, with overlapping and ever-shifting capabilities
- modern organisations contain a landscape of multiple technologies
- short-term decisions need to be made, which can have long-term consequences
- even when good tools are implemented, the challenge is to make the most of their capabilities
- there are few sources of practical and unbiased technology advice to rely on
How we can help
We play a unique role, combining a vendor-neutral approach with deep knowledge of the marketplace. This allows us to give unbiased and deeply informed advice on technology options, as well as helping organisations select appropriate technology solutions.
- Determining business and technology requirements for new enterprise products and platforms.
- Helping organisations select a web content management system (CMS) for websites,.
- Assisting organisations obtain a new intranet solution that covers the full scope of publishing, collaboration and business process needs.
- We can provide a short-list of solutions, as well as guiding through a tender or RFP process.
- Advising on the right social and collaboration tools, to fit specific business and staff needs (also see our broader social and collaboration expertise).
- Providing support in finding the right SharePoint product or implementer, a crucial element which underpins project success.
- Helping teams choose between existing technology platforms, particularly when they end up competing within organisations.
- Providing unbiased and pragmatic advice on technology strategy and directions.
A few of our clients
What our clients say
James Robertson’s brief was to work with us to refine our business requirements for a content management system, following Step Two Design’s methodology for prioritising requirements and identifying key areas of uncertainty.
With limited project resources and tight project timeframes, James’ experience and research of the current CMS offerings was invaluable. James’ ability to keep all teams engaged in the process helped us to reach a decision which was endorsed by all participants.
James, thank you for your contribution — your process is second to none!
- Miriam Moss, Online content coordinator, Legal Aid Queensland
The University of Sydney struggled for six months to capture our requirements for a new CMS. When we asked James Robertson to facilitate a two-day workshop, we hoped that he would help us develop a requirements document that would enable us to confidently make the right final decision. James worked with us to streamline our requirements, engage with the relevant stakeholders, and prioritise which selection criteria would actively help us pick the best CMS for the University. In short he helped us to make the hard decisions to choose the best product for our needs.
Similarly, James helped us to procure vendor demonstrations which showed us how each system can create the type of content we regularly produce. He helped us to write scenarios for the demonstrations that were reflective of our requirements, rather than allowing vendors to demonstrate the aspects of their product that they wanted to show us.
These two pieces of advice and assistance really made the difference and helped us to select the right CMS for the University’s needs. We are delighted with both the process and the CMS that we purchased, and we would never have been able to acquire this CMS without James’ expert guidance.