Award-winning case study: STIHL Australia


This 13-page case study shares how the Australian arm of STIHL has delivered a truly business-focused intranet.

Key highlights from the case study:

  • An impressive first intranet which goes straight to delivering business value.
  • The online product catalog is both simple and powerful.
  • Key forms are also brought online.
  • Customer service is improved, now that staff have better access to product information and resources.
  • It is already saving 78 days per year for the customer service team.


Power tool manufacturer STIHL’s small subsidiary in Australia has created its first- ever intranet, called The Shed. At its centre is a new product catalogue which helps support customer queries and drive efficiencies. Other features include distinctive branding, social features, a blog from the CEO, online forms and the creation of a single point of truth for key documents.

The Shed has succeeded in driving efficiencies and is now being considered for adoption by the parent company.

This 13-page case study is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.

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We believe in allowing our customers to make the most of our reports, which is why we provide a generous “site license” by default. See below for all the details:

Appropriate use

  • You are welcome to make use of the ideas contained within the report to support the management and enhancement of your intranet.
  • Copies of the report may be made, as long as they remain within your business unit.

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  • This agreement is governed by New South Wales and Australian law.