Award-winning case study: Singapore Management University


This 17-page case study shares the how a leading university can deliver an intranet that delights.

Key highlights from the case study:

  • Built in Office365, this mobile-enabled intranet provides single sign-on to 30 different applications.
  • The team took a strongly agile approach throughout the project.
  • User experience and creativity was also put at the heart of all activities.
  • A considered ’80/20′ approach was taken to ensure that resources were allocated to greatest effect.
  • Key resources, such as the faculty handbook, are fully integrated into the new platform.
  • Users can configure the design of the intranet, and tailor what applications are surfaced.
  • The intranet is projected to save 1.5 days per member of staff, which is a powerful metric.


Singapore Management University (SMU) has created a new intranet for 1,100 faculty and staff. Built in Office 365, iNet also integrates with various other technologies. The intranet is mobile-enabled and features publishing, collaboration and search as well as access to over 30 applications through single sign-on, and a variety of unusual features.

The development team have used an agile methodology and creative thinking to deliver an intranet which is firmly focused on the user experience. The intranet is projected to save SMU 1.5 days per member of staff and is a vast improvement on the previous iteration.

This 17-page case study is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.


Singapore Management University (SMU)'s intranet is integrated with a number of best of breed technologies. Screenshot appears courtesy of SMU.

Singapore Management University (SMU)’s intranet is integrated with a number of best of breed technologies. Screenshot appears courtesy of SMU.

Additional information




There are no reviews yet.

Be the first to review “Award-winning case study: Singapore Management University”

Your email address will not be published. Required fields are marked *

We believe in allowing our customers to make the most of our reports, which is why we provide a generous “site license” by default. See below for all the details:

Appropriate use

  • You are welcome to make use of the ideas contained within the report to support the management and enhancement of your intranet.
  • Copies of the report may be made, as long as they remain within your business unit.

Intellectual property

  • The screenshots and other source material remain the property of the organisations that provided them, with a license granted to us for use in Step Two Designs materials and presentations.
  • We reserve all other intellectual property rights in the report, including copyright and moral rights.
  • We promise that the use of the report according to the terms of this agreement will not result in the infringement of the rights of any third parties.

Inappropriate use

  • You may not sell, licence or otherwise provide any part of the report to another party.
  • You may not use the report when preparing material for any third party. This includes any contracting or consulting arrangement.
  • If you breach the terms of this agreement, we will sue you for damages, and to prevent the breach.


  • This agreement is governed by New South Wales and Australian law.