Award-winning case study: Philips


This 18-page case study shares how a global company has moved away from the traditional intranet structure, experimenting with a radical topic-based approach.

Key highlights from the case study:

  • Search and findability has been put at the centre of the intranet redesign.
  • The intranet is highly personalised, to deliver relevant content and news.
  • A tag-based model replaces traditional hierarchical navigation.
  • An agile methodology has been followed, starting with the launch of a ‘minimum viable product’ (MVP).
  • Change management, communication and training has been very well executed.


Philips has integrated a number of different intranets into a single, brand new, topic- based and personalised intranet. Employees access content primarily through search. The team has implemented robust governance structures and content ownership. Content owners and editors have been trained on how to tag content with the right topics.

As well as range of features including responsive design and social network integration, the intranet has been launched as ‘minimum viable product’ (MVP) so that the team can keep on improving it informed by user feedback and other metrics.

This 18-page case study is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.

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