Award-winning case study: Ogletree Deakins


This 14-page case study shares the how a leading law firm continues to use its intranet to support client service delivery.

Key highlights from the case study:

  • An intranet rework that’s firmly focused on improving the daily work of the lawyers and the delivery of services to clients.
  • User experience and findability are central to the redesign.
  • Multi-scope search box allowing users to define searches for different enterprise-wide sources from a single search box.
  • ‘Quick Six’ is a customisable set of six buttons that act as bookmarks to various pages and applications.
  • Powerful dashboard-style client-matter pages.
  • Detailed integration with business systems, particularly relating to client and matter page.
  • Connection with both the practice management and document management systems.
  • Unique ‘50 State Survey’ application, detailing curated content by topic (particularly useful for USA-based law firms).
  • Knowledge management driven approach throughout.
  • Client-centric focus as the foundation for new features and enhancements.


US law firm Ogletree Deakins has created a new iteration of its firmwide intranet with vastly improved findability and usability. A number of new features have been introduced to support lawyers in their work. These include a new ability for users to define the scope of a search, a detailed intranet navigation option and the creation of personalised links in the main menu. New client and matter pages present detailed client, project and billing information previously spread across a number of systems. In addition, a curated collection of research and information resources has been improved.

This 14-page case study is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.


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