Award-winning case study: McKesson


This 11-page case study shares how a global firm is managing the creation of enterprise mobile apps.

Key highlights from the case study:

  • Remarkable governance model for app creation, defining the best practices for others to follow.
  • End-to-end process, from idea through to publishing on the enterprise app store.
  • HR, security, comms and IT are involved from the outset, and at key stages.
  • New apps are already adding value for the business.


In order to drive a series of apps for employees which principally open up content available on the intranet, global healthcare company McKesson has created an Employee App Center, a ‘light’ version of an app store.

To minimise risk and ensure a consistent experience for employees, a cross- functional governance structure called the Mobile Center of Excellence has been set up involving Communications, IT, HR, Security and Legal. This has agreed a series of standards, best practices and a standard process which brings an idea for an app through scoping to development to appearing on the app store.

This 11-page case study is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.

McKesson’s Mobile Center of Excellence is an example of cross-functional governance. Screenshot appears courtesy of McKesson.

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