Award-winning case study: CRS Australia


This 9-page case study shares a remarkable approach to disseminating changes to policy documents, with a unique “just in time” model.


Based on the simple idea of producing links to supporting content when users are completing tasks, Australian government agency CRS Australia has come up with a well executed project for their ‘Just in time content’ concept.

Through a combination of the clever use of metadata and the exploitation of an intranet already rich with integrated applications, users are provided links to relevant content at the point when a form is being completed. The killer twist is that the links are personalised to content that individuals have not visited before, or has been significantly modified since the last visit.

This 9-page case study is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.

Details from CRS Australia's "Just-In-Time" content system. Screenshot appears courtesy of CRS Australia.

Details from CRS Australia’s “Just-In-Time” content system. Screenshot appears courtesy of CRS Australia.


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