To help the National Ombudsman deliver various improvements to the way it works, the organisation has launched a ‘digital workplace’ called Nohow. This draws on and exposes data from multiple systems including external sources, internal core systems, Yammer, documents and official statements. This equips employees with all the information they need to respond to public queries more quickly and consistently.
Nohow also features integrated search, KPIs, views of daily trends and a personalised dashboard of current work.
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