Award-winning case study: Barclays Bank


This 12-page case study shares how Barclays Bank took a BYOD approach to delivering a mobile solution to their frontline staff, reducing customer complaints by 50%, increasing their NPS, and saving a million pounds.


Barclays Bank has introduced a mobile intranet environment for UK-based customer-facing staff in retail branches. MyZone is available as an app on employees’ personal devices. A clever authentication process ensures the environment is fully secure.

MyZone features a variety of features including news, a video channel, product information, payslips, demos of customer apps and an ideation tool. MyZone has been very well received by staff and contributed to higher employee engagement, increased knowledge- sharing and reduced costs.

This 12-page case study is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.

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