The answer is: not many! T’he recent DEX survey conducted by Step Two reported that only 11% of organisations had an agreed definition for digital employee experience.
What strategies are in place within your organisation?
As the chart above shows, only a small minority (3%) have a strategy in place for DEX. This lags related strategic considerations, with 7% having a strategy for employee experience, and 19% for digital workplace.
It is clear that DEX is an emerging space, but one that’s increasingly being recognised as an important for delivering great customer service and improving employee productivity. For the full statistics, obtain a copy of the DEX survey report.