My KM Column for this month looks at rolling out a records management system. To quote:

With the shift towards electronic records (including documents and e-mails), efforts have instead turned to rolling out an electronic records management system (RMS) across the entire organisation. The challenge then becomes ensuring that staff throughout the organisation adopt the use of the system, and take on the added responsibilities involved.

Up to this point, many organisations have attempted this ‘enterprise’ implementation of records management, but few (if any) have succeeded.

This article explores, from a new perspective, the challenges involved in rolling out a records management system, identifying three critical success factors for widespread adoption.