For the fourth time, Step Two has conducted a global survey on digital employee experience (DEX), to build a clear picture of where the opportunities are, what challenges firms are facing, and how mature the space is becoming.

Now that the pandemic is (largely) a thing of the past, what is the state of digital experiences for organisations as a whole, and for key cohorts?

The surprise is that key metrics have gone backwards, including for digital literacy and the importance of DEX. Is this a stumble for the DEX movement, or a rallying cry for more to be done to digitally support employees?

Some of the key findings this year:

• 35% rate DEX as very or extremely important (down from 45% in 2021)
• The top three challenges are competing priorities, lack of DEX awareness and organisational complexity
• 44% report that they have multiple productivity and collaboration suites (up from 30% in 2021)
• 68% report mixed or highly variable levels of digital literacy within the workforce (up from 65% in 2021)
• only 14% of frontline and first-line workers have good or very good DEX

These are just a few of the insights from this year’s expanded survey, download the free 2023 DEX survey whitepaper for the full picture.