The results are out: the 2023 Digital Employee Experience (DEX) survey

For the fourth time, Step Two has conducted a global survey on digital employee experience (DEX), to build a clear picture of where the opportunities are, what challenges firms are facing, and how mature the space is becoming.

Now that the pandemic is (largely) a thing of the past, what is the state of digital experiences for organisations as a whole, and for key cohorts?

The surprise is that key metrics have gone backwards, including for digital literacy and the importance of DEX. Is this a stumble for the DEX movement, or a rallying cry for more to be done to digitally support employees?

Some of the key findings this year:

  • 35% rate DEX as very or extremely important (down from 45% in 2021)
  • The top three challenges are competing priorities, lack of DEX awareness and organisational complexity
  • 44% report that they have multiple productivity and collaboration suites (up from 30% in 2021)
  • 68% report mixed or highly variable levels of digital literacy within the workforce (up from 65% in 2021)
  • only 14% of frontline and first-line workers have good or very good DEX

These are just a few of the insights from this year’s expanded survey, download the free 2023 DEX survey whitepaper for the full picture.

Published June 23, 2021

James Robertson
James Robertson is the Managing Director of Step Two, the global thought leaders on digital employee experience, digital workplaces and intranets, headquartered in Sydney, Australia. James is the author of the best-selling books Essential intranets and Designing intranets. He has keynoted conferences around the globe. (Follow him on Twitter)