The results are out: the 2021 Digital Employee Experience (DEX) survey

For the third year running, Step Two has conducted a global survey on digital employee experience (DEX), to build a clear picture of where the opportunities are, what challenges firms are facing, and how mature the space is becoming.

This year we received 117 responses representing in excess of 300,000 employees, from over a dozen countries.

The backdrop to this survey is of course the pandemic, which has reshape the face of work, and the role of digital tools in supporting day-to-day activities of suddenly remote workers.

Some of the key findings this year:

  • 45% now rate DEX as very or extremely important
  • 21% report that DEX has greatly improved as a result of the pandemic
  • 49% say that experience design is only applied to technology solutions a little or not at all
  • 65% report mixed or highly variable levels of digital literacy within the workforce
  • 51% of frontline and first-line workers have a poor or very poor DEX

These are just a few of the insights from this year’s expanded survey, download the free 2021 DEX survey whitepaper for the full picture.

Published June 23, 2021

James Robertson
James Robertson is the Managing Director of Step Two, the global thought leaders on digital employee experience, digital workplaces and intranets, headquartered in Sydney, Australia. James is the author of the best-selling books Essential intranets and Designing intranets. He has keynoted conferences around the globe. (Follow him on Twitter)