My KM Column article for March explores online staff directories, presenting the results of a survey conducted last year, along with the key findings from additional research. The list of key findings:

• Include more than just phone numbers
• Provide an effective quick search
• Deliver a dynamic organisational chart
• Provide self-service capability
• Usability test the staff directory
• Ensure the staff directory can be printed
• Include all staff
• Provide extensive cross-linking