The intranet is not a one-off project. Instead, it must be supported by an ongoing process that ensures that the site continues to be effective. Beyond this, the intranet must also grow to match the ongoing evolution of the organisation that it serves.

In practice, there are a wide range of activities that intranet teams should conduct on a monthly basis. This article explores a good number of these, focusing on tasks that will build and nurture the intranet.

Monthly intranet activities

There are many month-to-month responsibilities for the intranet team. Some of these relate to maintaining the intranet and others to building support within the organisation.

While this list is long (and yet still far from complete), intranet teams should not be discouraged. Even if only half of these are covered in any given month, progress is still being made.

The list (in no particular order):

• Monitor usage statistics: usage statistics and search engine reports should be gathered, analysed, and communicated to key stakeholders.
• Nurture authoring community: ongoing support for authors should be built around regular face-to-face meetings.

[CM Briefing 2006-16, read the full article]