Filed under: Intranets
While intranets often have someone appointed as the intranet ‘manager’, do they spend their time actually managing the site, or publishing pages?
Observing many organisations and intranets, one of the critical success factors is to have an intranet manager who is free to focus solely on the management of the site. The intranet manager should not be writing HTML or publishing pages.
Establishing an intranet team
An intranet ‘team’ of one is not enough, unless the organisation (or intranet) is very small. In the earlier article Roles needed in an intranet team, a very wide range of skills and responsibilities were identified for a successful team.
The article Intranet teams: survey results and key findings also highlighted that the average size of intranet teams is three, with the team size growing to match the size of the organisation and the intranet. In practice, this means that an intranet team will need to consist of an overall ‘manager’ (or ‘coordinator’), along with several staff to do the actual day-to-day work on the site.
[CM Briefing 2006-02, read the full article]