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Filed under: Announcements
Internal comms, intranet and digital workplace teams are all experiencing two sides of the current Covid-19 pandemic. On the one hand, teams are slammed with the task of providing constant updates to staff about the ever-changing situation, and reacting to requests to adjust intranets and digital workplace tools.
That’s the downside: long hours of work, even as teams themselves are caught up in the shift to home-working, like the rest of many workforces.
The flip-side is that this is shining an incredibly bright light on the importance of digital tools to support anywhere, anytime working. Many staff are working from home for the first time, and there’s an opportunity to support them with digital workplaces in powerful new ways.
In these challenging times, Step Two is available to help and support teams … remotely. We’ve been doing this for two decades, and we are ready and willing to ‘parachute in’ to quickly provide much-needed advice and guidance.
16 years of mentoring and advice
Since the first days of Step Two, we’ve been all about supporting teams, and helping them to be successful. That’s why in 2004 we were one of the first consulting firms in our space — and in the world — to offer a structured approach to mentoring and advice. We obtained professional training in how to be effective mentors, and we put clear shape around our offering.
We love this sort of work, as it allows to work directly with our clients on immediate and tangible issues. Support may be as little as a few highly-targeted hours of advice, through to weeks of ongoing engagement as projects unfold.
“Rebecca and the Step Two team have been superb. Their knowledge and experience in the digital workspace has helped guide us down the right path for our organisation. They’re flexible, fast to respond and never lose sight of the end user in any of our discussions.”
Bronwyn Pearce, Communications Manager, Bank of Queensland
We’re pragmatic about how we sort out the logistics of these types of mentoring engagements, and we’re ready to jump in immediately as needed.
Normal projects, done differently
Our most common projects are around intranet strategy, intranet UX, digital workplace strategy, governance and business-led Office 365. These projects are informed by a deep understanding of the business context, and often involve staff and stakeholder research.
These projects are still important, but can they be done entirely remotely? In short, yes.
The most common touchpoints are:
- project kick-off and planning
- staff research
- stakeholder workshops
- design activities, such as card sorting, tree testing and wireframing
- ongoing project team interactions
We have a decade of experience at doing each and every one of these activities remotely. We’ve also been finding it incredibly productive to co-create many deliverables using Teams, etc, even before the shift to entirely virtual projects.
Chat to us about how this can work for you.
Working globally and remotely
Being based in paradise (Australia, of course!), we’ve got great beaches, but are a long way from the rest of the globe. With widespread demand for our services over the years, this has meant we’ve had to build up strong experience in working with clients around the globe.
For example, we’ve been honoured to work with the Richemont, the Swiss-headquartered globally luxury brand house. On-and-off over seven years, we’ve provided advice and expertise on intranet strategy and design, digital workplace approaches, and most recently, DEX strategy. Some of this work was done on-site, but much of it was provided remotely.
“Working with James has been a pleasure for many years and I’m always impressed by his ability to immediately get our context and our challenges. Recently, his support over a few days has allowed us, to refine our vision, to gently move from a Digital Workplace concept to a Digital Employee Experience and to better understand where we stand in terms of DEX maturity level.”
Nicholas Jan, Employee Product Group Manager, Richemont
In other projects we’ve conducted global research for intranet and digital workplace projects, mentored teams on establishing new intranets, and provided knowledge management advice. We look forward to providing more support to teams around the world, but now entirely remotely (at least for the next little while).
We’re here to help!
We know teams can do with as much help as they can get right now, so do reach out, and we’ll make something happen.