The first of February’s CM Briefings explores how staff look for documents. To quote:

In the earlier article Rolling out a records management system, three critical success factors were identified: the software, classification scheme and message. This briefing focuses on a specific aspect of document management, records management and intranet projects: how staff look for documents.

Understanding that there are a number of distinct situations in which staff look for documents sheds light on how to develop suitable software, and design useful classification schemes.