We’ve got great stories coming out at the two-day Intranet Leadership Forum intensive in Sydney. One that jumped out to me was the following:

The intranet team at a major Australian bank talked about their data gathering efforts over the last year. The goal has been to build a strong business case, in order to get the resources needed to substantially improve their site.

As part of, they posted a survey to the homepage of the site. Staff indicated whether they were “front office” (bank branches) or “back office”, and this was one of the questions asked:

“If the intranet went down, how long would it be before it would impact on your ability to do your job?”

Amazingly, 70% of front-line staff indicated that they would be impacted within 15 minutes or less if the intranet were to go down. That’s a strong business case, and a compelling reason to deliver a stable, effective and useful intranet.

Has anyone else uncovered similar results in their organisation?