Now that the intranet report for the Area Health Service has been reviewed and signed-off, I’ve had a chance to finish the report on the review of the website. This includes the following recommendations:

Strategic recommendations

• Focus on depth, not breadth
• Comprehensively restructure the website
• Provide complete facility information
• Empower the website administrators
• Use the website to reduce call volumes
• Implement a new content management system

Tactical recommendations

• Maximise the value of the homepage
• Eliminate duplication
• Eliminate