We celebrated the European winners of Step Two’s 2018 Intranet and Digital Workplace Awards in an excellent ‘Awards Roadshow’ in central London. Around 80 intranet and digital workplace professionals, including members from seven winning teams, gathered at Asia House to see trophies and medals given out to the winners and hear more about the winning entries.
Welcoming old friends and new
We were thrilled to get so many people flying in from around Europe, as well as attending from the UK. There were attendees from Germany, Switzerland and a sizeable group from Denmark. We were also delighted to get our first ever attendees travelling from Russia and the Ukraine.
We greeted some old friends of Step Two including Martin White and Lisa Riemers, as well as representatives from a variety of vendors and agencies. The global intranet and digital workplace community is always very friendly, and it was lovely to meet new faces and catch up with old ones.
James Robertson opened proceedings in our grand surroundings (chandeliers and people serving cake!) by talking about the Awards and walking us through the Platinum Winner, the exceptional enterprise digital assistant developed and launched by Liberty Mutual. Through the afternoon James also showcased some of the other non-European winners, including 3M and the Mitre Corporation.
Hearing from the winners
We were then on to our first winner presentation about South Wales Police’s excellent intranet, BOB. Police forces aren’t always easy to engage so it was great to hear how vlogging, targeted news and a widespread use of forms are making a real difference and receiving wide adoption. The removal of hundreds of thousands of out-of-date content also helped with the highly impressive four-month implementation time frame.
Next up was another intranet team who have achieved a lot in a little time. Danish engineering firm Ramboll’s global digital workspace features a new global intranet with a new IA, refreshed content, a complex project portal, an onboarding portal focused on strategy, improved search, a sales funnel tool and more! I was struck by the sheer size and scope of the implementation and it was nice to get more details on some the cooler features, such as the automated translation tool. The team has done so well to deliver such a broad range of rich functionality in one environment.
Winners from the Ukraine and Russia
We love Vodafone Ukraine’s social intranet, PROSTOR. With strong commitment from the CEO, a refreshing open style of leadership and a very imaginative team behind it, the intranet is a true platform for change. Again, there are a lot of features including online communication with senior leaders, advanced gamification, knowledge management and integrations with different systems. All of this is engaging staff and driving efficiencies. It was wonderful to hear about the ethos behind the platform and watch a video which conveyed the rich features within it.
Russian technology and media company Rambler Group has an intranet and digital workplace with some beautifully designed interfaces and was all custom-built. We got a detailed view of project management and HR modules. There was some amusement from the audience in the branding of the on-boarding and off-boarding (‘hiring and firing’) and curiosity about the use of a ‘dislike’ button for posts. What also struck me was how this excellent intranet was being used for open dialogue. It’s also being turned into a product, and the first client intranet had just gone live. Our congratulations to the team.
From Scotty to search
We then heard from the team at Scottish Water. The team at this public utility company has done some really imaginative work to give their “Scotty” intranet some personality and engage users. And although we didn’t actually get to meet Scotty the dog we see a video starring him in a song about information security! It was also nice to hear how Scotty and Yammer are connecting teams, some based in remote locations. The audience also enjoyed watching footage of badgers in their habitat which had been captured on film by employees and shared on Scotty. It’s an intranet which is really bringing the employees Scottish Water closer together.
Call centre staff have highly complex information needs especially when they have to service customers in real time. It was interesting to hear how Vodafone Germany created a tool which allows agents to compare tariffs for customers using an integration with its CRM system. There was some really intricate data management work on display, and I was impressed that average call handling times were down 8 seconds, a highly significant KPI. Well done to the team!
The Danish National Police intranet doesn’t look that flashy, but the behind-the-scenes work on governance, taxonomy, document management and improving search is exceptional. So many teams don’t focus on doing the groundwork, allowing the intranet team to deliver targeted, critical content to a demanding audience. It was also nice to hear how the team had got some internal recognition and continue to enjoy a very high profile steering committee. The next stage for this intranet will be to start work on the “flashy” stuff.
After a quick round-up by me of some of my favourite moments from the 2018 Awards, a prize draw and a wrap up from James, quite a few of us went to carry on conversations at the pub.
Overall this was an excellent afternoon. Our thanks to all winners, the attendees, Nicole Pansalan who took the photos and tweeted for us, and also the staff at Asia House (especially to whoever made the cakes). See you next year!
Obtain insights from the winners
If you want further details of the winner you can browse the winning entries on the main Awards page, narrowing down to the specific insights you need to succeed.
Then get the full insights into all these winners by obtaining a copy of the 2018 Intranet and Digital Workplace Showcase report. This provides the insights you need, in a format that you can easily dip into as required. Also, if you’re based in Australia or the US watch out for our upcoming Awards Roadshows!