This article completes the exploration of the Intranet Hive, a new model for managing intranets.

This article introduces the Intranet Hive, a comprehensive model for managing ongoing intranet activities.

Being an intranet star isn’t easy, but there are practical ways of making it happen.

Intranet teams should use a range of approaches to track and communicate their success stories, to managers and the wider organisation.

The intranet team must guide, coordinate and integrate activities across all three fundamental intranet purposes: content, communication and activity.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.

The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.