In most cases, the intranet team should own search, and the responsibility should not be left within IT.

Out of the box, most search engines are poorly designed for the needs of general intranet searchers. Cluttered with complex features, these search tools can…

Search doesn’t work out of the box, and up to 80% of the default functionality must be stripped out for general search users.

Driving enterprise search to cover ever more content does not necessarily deliver better results.

Out-of-the-box, search doesn’t work, and there is a small (but vital) piece of work needed to design and tune the search solution.

This article outlines nine steps that can be taken by all intranet teams to improve the effectiveness of search, covering both design and under-the-hood changes.

At the most fundamental level, search should work like magic: it should always give staff the information they need, even if they only enter a…

Beyond just helping staff to ‘find stuff’, search can play a valuable role in meeting broader knowledge management goals.

Search engine ‘best bets’ can dramatically improve the search experience, particularly on information-rich sites such as intranets.

Much can be done to simplify search results pages, to make them easier to use for all staff to use.