Provide a place for authors to seek help and training when they need it, whenever they need it.

Comprehensive training and support is a critical component of delivering, and sustaining, a great intranet.

The fundamental goal of developing a new structure for an intranet is to produce something that works well for staff. As discussed in the earlier…

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.

Intranets can grow to be thousands, tens of thousands or millions of pages in size. With content as far as the eye can see, the…

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

There are two main publishing models used by content management systems: dynamic and batch publishing, and each has its strengths and weaknesses.