A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must…
Archives for needs analysis
Selecting staff for interviews.
This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.
Staff interviews as simple knowledge mapping.
Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.