p>One of the keys to a successful intranet is high quality, well written content, making it both useful and usable. Writing for the online medium…

The credibility of any intranet is dependent on content. Content that is created, published and maintained by many different people across the organisation. This frees…

Provide a place for authors to seek help and training when they need it, whenever they need it.

Comprehensive training and support is a critical component of delivering, and sustaining, a great intranet.

In most organisations authors are vital to the effectiveness of the intranet. Despite this, authors are often given the task of updating content with little…

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.

Intranets can grow to be thousands, tens of thousands or millions of pages in size. With content as far as the eye can see, the…

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

Intranets were first created as a hobby project in most organisations, meeting some small need or targeting one group of staff. The potential benefits were…