There are two major elements to most web redevelopment projects: the redesign of the existing site, and the selection of a new (or replacement) content management system (CMS). These two elements reflect the underlying issues that typically drive web projects: the problems with the structure and content of the published site, and issues with the management and publishing of the site. The temptation can be to select a single provider to deliver both the redesign of the site and the underlying CMS. This would, however, be a mistake. Instead, organisations are almost always better served by separating out the design

The industry is finally accepting responsibility for providing accessible websites and intranets. Yet, a great deal of misunderstanding continues to surround the subject of accessibility.

There is a worrying trend emerging in the field of information architecture: organisations are attempting to finalise site structures without evaluating their effectiveness in the…

Creating personas is an effective way to understand the needs of your users, priortise features and functionality, and direct the design of your intranet or…

Beyond using HTML, intranets and websites have very little in common.

Now that the intranet report for the Area Health Service has been reviewed and signed-off, I've had a chance to finish the report on the review of the website. This includes the following recommendations: Strategic recommendations Focus on depth, not breadth Comprehensively restructure the website Provide complete facility information Empower the website administrators Use the website to reduce call volumes Implement a new content management system Tactical recommendations Maximise the value of the homepage Eliminate duplication Eliminate

Why spend millions on managing content that no-one understands or needs? This article provides tips for getting the best value out of your business content.