I recently finished an "information management and records management" review in a small public-sector agency. One of the findings was that while they needed a records management system (RMS), they couldn't proceed with the system they had due to its major usability problems. This accords my experiences in other organisations: notably that there has been a 100% failure rate of rolling out records management systems (with some exceptions, such as legal firms). In my earlier article, I identified three critical success factors: the system, classification scheme and message. Focusing on the system: records management systems are perfectly designed for their
You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.
This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.
Usability testing Keywords for Councils classification produces surprising results.
This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.
This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).