There are three main facets that can be used to segment staff needs for information: job role, business unit and geographic location.

A little while back I wrote an entry on enterprise 2.0, characterising the conflict between the libertarians and the corporate suits (noting the deliberate stereotyping)….

It’s been interesting to observe how the battle lines are shaping up between the evangelists of enterprise 2.0 on the one side, and those perceived…

This briefing draws a clear line between two separate functionalities: personalisation and segmentation.

A very simple improvement to the intranet is to ensure that all staff login to the site in order to use it. This allows a…

A few weeks ago, I participated in an intranet conference in Sydney. One of the speakers was Cushla Dawson from Air New Zealand, and she…

Information must be managed on three levels within an organisation: corporate, team and individual. Tools and processes must be provided for each of the levels.