Steve Byrne, Senior Consultant

Steve is an organisational psychologist specialising in workplace knowledge and information solutions. As a senior member of the consulting team, Steve works with organisations to deliver successful intranets and to resolve information management challenges.

Since 2003, Steve has been consulting in usability, knowledge management and organisational people-centred interventions with commercial clients that have included Macquarie Group, Allianz, KPMG, Commonwealth Bank, Gulf Air as well as significant public sector agencies. He has also held the position of Knowledge Manager for the professional services division of a global organisation. In addition, his experience includes significant assignments in Asia, Europe, US, South America and the Middle East broadening his sensitivity to cultural differences and different communication styles.

Steve has all the deep dive expertise around intranets that you would expect for the project calibre that Step Two Designs is known for, but brings particular insight around people in organisations.

Helping people be the best that they can be is his passion. A thorough understanding of the interplay between people, roles, job design and performance gives Steve the opportunity to help solve some of the more intractable people issues such as building staff and stakeholder engagement, improving work processes, delivering change within difficult  cultures, improving work processes, encouraging collaboration, and building staff and stakeholder engagement,

Steve, as a registered psychologist, holds a BSc honours and masters degrees in psychology and has a postgraduate degree in knowledge management. Steve also has an engineering degree.

Recent clients

Steve has worked for a wide range of organisations, including:

ACT Chief Minister and Cabinet Department, Delta Electricity, DEEWR, Fair Work Building and Construction, Gladstone Ports Corporation, International IDEA (Sweden), Lloyds International, Rabobank Australia & New Zealand, RTA, Rural Industries Research and Development Corporation, University Technology Sydney and Vodafone Hutchison Australia.


  • Post Graduate Diploma, Knowledge Management
  • Master of Organisational Psychology from Macquarie University
  • Bachelor of Science (Hons) (Psychology) from Macquarie University
  • Bachelor of Science (Psychology) from Macquarie University
  • Engineering (Electronics) Degree, College of Technology, Dublin

Professional memberships

  • Registered Psychologist in New South Wales.
  • Full member of the Australian Psychological Society.
  • Full member of the APS College of Organisational Psychologists

What others have said

Step Two worked hard to truly understand our business and the unique challenges we faced in developing a group-wide intranet for a very diverse workforce. Their knowledge and expertise helped us deliver a strong platform that not only meets our needs now, but is flexible enough to grow with our organisation into the future. Their tailored approach to working with us and their insights into what we wanted to achieve played a critical role in the successful intranet launch.

- Holly Payne, Group Intranet Manager, The National Roads & Motorists’ Assocation

Let me start by saying that working with Steve is fantastic. He is able to get to the core of an issue even though presented with disparate groupings of information for varied people. He has provided a very positive approach and engaged all the staff in our organisation with the knowledge management project. This is also the first time in our organisation that we have ever had an external consultant come in that all staff have engaged with so positively and raved about. No issues raised or negative feedback what so ever. A minor miracle.

- Andrea Bryant, Senior Manager, Business Improvement, RIRDC

Want to rebuild your intranet? Want to enhance your information and knowledge management systems? Go no further, Steve Byrne of Step Two is the one! Dedicated to analyzing and solving your information and knowledge management needs, Steve quietly and confidently works with you and your colleagues to bridge gaps, bring everyone together to identify the challenges, then helps the team develop a strategy and action plan to move forward. Working as an expert and personable colleague, his broad experience and skills ensure his interventions are well considered and appropriate. A pretty much unbeatable package!

- James Lenahan, International Institute for Democracy and Electoral Assistance (IDEA) (Sweden)