Catherine Grenfell, Community Manager

Catherine is the ‘super-connector’ at Step Two, and it’s her job to know who’s doing what in the intranet space. She heads up the Step Two Forum, bringing intranet teams together to share insights and experience.

Her journey with intranets began in 2001, developing a HR intranet at AMP. From this humble start, Catherine became one of the most experienced intranet managers in Australia.

Catherine has a unique ability to foster teams and communities, and to build stakeholder engagement. She is also passionate about developing organisation-wide initiatives such as collaboration teams, innovation groups and change communities.

Out of work Catherine tries and fails to keep up with her husband Stephen, on bike rides and bush walks. She is also the proud owner of a Miniature Schnauzer, Rosco. Whatever you do don’t get into a conversation about dogs with Catherine as you might never get away!

Catherine in action



What others have said

Since becoming a member of the ILF, I have had the opportunity to interact with others in the Intranet field across a diverse range of organisations in both the private and public sectors.

The value of being able to discuss ideas, strategies and development with others facing similar issues has proven to be invaluable. The Intranet Leadership Forum has helped me manage and develop my intranet better and smarter

- Peter Richards, Web Master, Echo Entertainment Group

Joining the Step Two Forum has allowed my intranet learning to be exposed to a whole new range of opportunities. By having tailored subjects, it meant that the group would get the most out of our learning, we could brainstorm, come up with ideas, see each others intranets.

I cannot recommend the Forum highly enough if you are seeking to remove yourself from isolation and to move your intranet learning onto the next level.

- Jill Stephens, Urbis

Catherine has provided me with guidance and mentoring on intranets, online best practices and personal effectiveness. She is an amazing person and is always willing to listen and make time to understand my situation and offer sensible options to move forward.

- Shazia Imran, Website Operations Manager, Housing Industry Association

Being a member of the ILF is like being a member of an elite club with enthusiastic members who are more than willing to share information, ideas, and the good, the bad, and the ugly of managing intranets. It gives me support and hope that as a new intranet manager with lots to learn that I have a support network that I can call on to inspire, guide, and mentor me in developing and managing my intranet. And in time I hope to be able to provide advice to others.

I thoroughly endorse the ILF and look forward to continuing to being a member.

- Jenny Waldie, Intranet Manager, Office of Fair Trading

I have been working closely with Step Two over the last few months to help align our intranet strategy with the many changes happening at News. The insights that I have gained via Step Two’s consultants and initiatives has helped me hit the ground running in my new role. Catherine has been a fantastic support and I am valuing her expertise and empathy for the task ahead. Her practical, no nonsense approach is great – she is familiar with many of our challenges and is quickly able to leverage her own expertise or the experiences of her Step Two Forum members to steer us on the right course.

- Vikki Hsieh, Group Technology Manager – Collaboration, News Limited