Catherine Grenfell, Community Manager

Catherine is the ‘super-connector’ at Step Two, and it’s her job to know who’s doing what in the intranet space. She heads up the Step Two Forum, bringing intranet teams together to share insights and experience.

Her journey with intranets began in 2001, developing a HR intranet at AMP. From this humble start, Catherine became one of the most experienced intranet managers in Australia.

Catherine has a unique ability to foster teams and communities, and to build stakeholder engagement. She is also passionate about developing organisation-wide initiatives such as collaboration teams, innovation groups and change communities.

Out of work Catherine tries and fails to keep up with her husband Stephen, on bike rides and bush walks. She is also the proud owner of a Miniature Schnauzer, Rosco. Whatever you do don’t get into a conversation about dogs with Catherine as you might never get away!

Catherine in action



What others have said

Catherine has provided me with guidance and mentoring on intranets, online best practices and personal effectiveness. She is an amazing person and is always willing to listen and make time to understand my situation and offer sensible options to move forward.

- Shazia Imran, Website Operations Manager, Housing Industry Association

My interaction with Catherine first began when we became members of the Forum in 2013. Her infectious enthusiasm and passion for all things Intranet-ty have made it easy for us to keep iterating a relevant intranet for our workforce.

She’s undoubtedly the industry leader in the intranet space with a great ability to project intranet trends. Catherine has a deep understanding of the struggles and challenges each intranet team faces. She has also a unique way of asking the correct prodding questions that have helped us look into a problem from a different angle. “Oh, I’ve never thought of that before! Thank you for bringing that up!” is something we often mutter when we chat with Catherine. Catherine is an invaluable resource to any Intranet project – no matter which stage of the project you are at.

- Victorin Lai, Ambulance Victoria

We’re a small team with a big task of building an intranet for a university. The ILF gives us access to the thought leadership of Step Two and a wealth of ideas from people who were in the thick of it just like us.

- Warrick Glynn, Internal Communications Manager, La Trobe University

The Forum has been a saving grace to me. I joined a very technical intranet team and felt a little lost by the knowledge around me. I saw a card that had Step Two Forum on it followed the link in the internet and embarked on a fantastic journey ever since.

The Forum has empowered me to be a contributor to our intranet team, the tools and techniques provided by Step Two are clear, simple and easy to apply, and it is great to talk to so many diverse companies and share knowledge, tips and ticks with lots of laughs along the way.

- Michelle Weir, Intranet Search and Content Specialist, ANZ

The Intranet Leadership Forum is both an excellent resource and a real sanity-saver. In a job which is very inward facing within an organisation it is refreshing to be able to get together with a group of people who work in the same field and face many of the same issues and find out you are not alone.

I have learned a lot from the presentations and resources provided by Step Two Designs, and even more from the other members of the group. The opportunity to see work that is usually hidden away, to trade experiences and to gather outside input on your intranet work is invaluable. We are a real community and I look forward to Intranet Leadership Forum meetings immensely.

- Natalie Ryan, Information Management Coordinator, QUT