Catherine Grenfell, Community Manager

Catherine is the ‘super-connector’ at Step Two, and it’s her job to know who’s doing what in the intranet space. She heads up the Intranet Leadership Forum, bringing intranet teams together to share insights and experience.

Her journey with intranets began in 2001, developing a HR intranet at AMP. From this humble start, Catherine became one of the most experienced intranet managers in Australia.

Catherine has a unique ability to foster teams and communities, and to build stakeholder engagement. She is also passionate about developing organisation-wide initiatives such as collaboration teams, innovation groups and change communities.

Out of work Catherine tries and fails to keep up with her husband Stephen, on bike rides and bush walks. She is also the proud owner of a Miniature Schnauzer, Rosco. Whatever you do don’t get into a conversation about dogs with Catherine as you might never get away!

Catherine in action



What others have said

The benefits: the ability to refer to other people working in the same industry and keeping in touch with best practice and where things are moving, and having Step Two as experts in their field to facilitate and assist.

- Kelly Browne, Web Technical Manager, Human Services

Being a member of the ILF is like being a member of an elite club with enthusiastic members who are more than willing to share information, ideas, and the good, the bad, and the ugly of managing intranets. It gives me support and hope that as a new intranet manager with lots to learn that I have a support network that I can call on to inspire, guide, and mentor me in developing and managing my intranet. And in time I hope to be able to provide advice to others.

I thoroughly endorse the ILF and look forward to continuing to being a member.

- Jenny Waldie, Intranet Manager, Office of Fair Trading

We’re a small team with a big task of building an intranet for a university. The ILF gives us access to the thought leadership of Step Two and a wealth of ideas from people who were in the thick of it just like us.

- Warrick Glynn, Internal Communications Manager, La Trobe University

Catherine has provided me with guidance and mentoring on intranets, online best practices and personal effectiveness. She is an amazing person and is always willing to listen and make time to understand my situation and offer sensible options to move forward.

- Shazia Imran, Website Operations Manager, Housing Industry Association

I met Catherine Grenfell at a Share Conference a few years back, and she invited me to attend an Intranet Leadership Forum as a guest. I found it so valuable given we were looking to implement a new Intranet that I decided to join up. Catherine has been a great resource, and support. I have drawn upon her extensive knowledge in the Intranet space on several occasions and she is always more than willing to help and offer unbiased expert advice. Apart from all that, she is a lot of fun and make the forums a great place to network with fellow Intranet specialists. Recently, I have offered up the opportunity to my team to attend the forums on my behalf and they too have found the experience extremely beneficial.

- Therese Chakour-West Information Technology Manager, Stihl