Catherine Grenfell, Community Manager

Catherine is the ‘super-connector’ at Step Two, and it’s her job to know who’s doing what in the intranet space. She heads up the Step Two Forum, bringing intranet teams together to share insights and experience.

Her journey with intranets began in 2001, developing a HR intranet at AMP. From this humble start, Catherine became one of the most experienced intranet managers in Australia.

Catherine has a unique ability to foster teams and communities, and to build stakeholder engagement. She is also passionate about developing organisation-wide initiatives such as collaboration teams, innovation groups and change communities.

Out of work Catherine tries and fails to keep up with her husband Stephen, on bike rides and bush walks. She is also the proud owner of a Miniature Schnauzer, Rosco. Whatever you do don’t get into a conversation about dogs with Catherine as you might never get away!

Catherine in action



What others have said

The Step Two Forum has been a saving grace for me. I joined a very technical intranet team and felt a little lost by the knowledge around me. The Forum has empowered me to be a contributor to our intranet team.  The tools and techniques provided by Step Two are clear, simple and easy to apply.  It’s great to talk to so many diverse companies and share knowledge, tips and ticks with lots of laughs along the way.

- Michelle Weir, Intranet Search and Content Specialist, ANZ

I met Catherine Grenfell at an industry conference a few years back, and she invited me to attend a Step Two Forum as a guest. I found it so valuable I decided to join up. Catherine has been a great resource, and support. I have drawn upon her extensive knowledge in the intranet space on several occasions and she is always more than willing to help and offer unbiased expert advice. She’s also a lot of fun and make the forums a great place to network with fellow intranet specialists. Recently, I’ve offered the opportunity for my team to attend on my behalf and they too have found the experience extremely beneficial.

- Therese Chakour-West, Information Technology Manager, Stihl

We have worked with Rebecca and the Step Two team on a whole range of projects for over ten years.  The combination of expertise and pragmatism has kept our team going back to them through the evolution of our digital workplace.  They’ve helped us to plan and deliver significant changes and improvements, and to build our network with other intranet teams through forums and their annual conference.

- Natalie Ryan, Associate Director (Acting), Digital Marketing, Queensland University of Technology (QUT)

I first met Catherine in 2011 when I was still fairly new to the world of intranets. Since then I have had the opportunity to work with her many times through membership of the Step Two Forum and as a supporter of several Step Two events. She is unfailingly generous with her knowledge and always fun to work with. Catherine has a wealth of intranet experience and is a skilled mentor who uses her vibrant personality to build connections across the intranet community. I recommend Catherine as a contact to anyone who is embarking on an intranet journey.

- Rebecca Jackson, Digital Workplace Coordinator, NextDC

Catherine has spent many years consulting on intranets – her deep experience and knowledge of all things intranet makes her advice and knowledge invaluable. She is good at conveying complex information in an engaging, enthusiastic and simple manner, and gets to the crux of the matter very quickly. Catherine has many contacts in the intranet field and is always abreast of best practice in intranets across a range of industries. She is a great go-to person for finding out the latest trends and helping to solve your particular problems. Also, she’s just nice!

- Francine Buchanan, Internal Communications Advisor, World Vision Australia