Catherine Grenfell, Community Manager

Catherine is the ‘super-connector’ at Step Two, and it’s her job to know who’s doing what in the intranet space. She heads up the Step Two Forum, bringing intranet teams together to share insights and experience.

Her journey with intranets began in 2001, developing a HR intranet at AMP. From this humble start, Catherine became one of the most experienced intranet managers in Australia.

Catherine has a unique ability to foster teams and communities, and to build stakeholder engagement. She is also passionate about developing organisation-wide initiatives such as collaboration teams, innovation groups and change communities.

Out of work Catherine tries and fails to keep up with her husband Stephen, on bike rides and bush walks. She is also the proud owner of a Miniature Schnauzer, Rosco. Whatever you do don’t get into a conversation about dogs with Catherine as you might never get away!

Catherine in action



What others have said

My ILF membership is one of the most valuable tools in my “Intranet Manager’s Toolkit”! It provides me with an experienced network of colleagues who get what I do; who understand the challenges I face; who are always available to offer their support and advice when I need it; and who never fail to re-ignite my enthusiasm for all things intranet.

Without the ILF I would just be perpetually plodding along on my own, going through the same, stale motions, not realising all the great things people are doing out there to stretch the boundaries of this thing we call intranet. My interactions with the ILF always leave me with fresh ideas, answers to my tricky questions, and my head spinning with possibilities.

- Nadine McMahon, Intranet Manager, Guild Group

The Forum has been a saving grace to me. I joined a very technical intranet team and felt a little lost by the knowledge around me. I saw a card that had Step Two Forum on it followed the link in the internet and embarked on a fantastic journey ever since.

The Forum has empowered me to be a contributor to our intranet team, the tools and techniques provided by Step Two are clear, simple and easy to apply, and it is great to talk to so many diverse companies and share knowledge, tips and ticks with lots of laughs along the way.

- Michelle Weir, Intranet Search and Content Specialist, ANZ

I have been working closely with Step Two over the last few months to help align our intranet strategy with the many changes happening at News. The insights that I have gained via Step Two’s consultants and initiatives has helped me hit the ground running in my new role. Catherine has been a fantastic support and I am valuing her expertise and empathy for the task ahead. Her practical, no nonsense approach is great – she is familiar with many of our challenges and is quickly able to leverage her own expertise or the experiences of her Step Two Forum members to steer us on the right course.

- Vikki Hsieh, Group Technology Manager – Collaboration, News Limited

I met Catherine Grenfell at a Share Conference a few years back, and she invited me to attend an Intranet Leadership Forum as a guest. I found it so valuable given we were looking to implement a new Intranet that I decided to join up. Catherine has been a great resource, and support. I have drawn upon her extensive knowledge in the Intranet space on several occasions and she is always more than willing to help and offer unbiased expert advice. Apart from all that, she is a lot of fun and make the forums a great place to network with fellow Intranet specialists. Recently, I have offered up the opportunity to my team to attend the forums on my behalf and they too have found the experience extremely beneficial.

- Therese Chakour-West Information Technology Manager, Stihl

The ILF has given me access to a wealth of ideas and experience that I could not have found elsewhere. Group discussions are lively and honest and it is great to hear from people from different types of organisations and professional backgrounds.

I have picked up valuable tips for our own redevelopment project in the areas of IA design, usability and technology selection that I hope will contribute to the overall success of the project.

- Alison Warhurst, Applications Officer, Human Services Network