When you want to create a new site in your SharePoint intranet, this is the page you’re presented with. It’s pretty daunting for an inexperienced site administrator or content owner: …

Too many approaches to improving intranet content are destined for heroic failure.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.