While a CMS cannot magically keep content up-to-date, effective use of technology options can help greatly.
Articles tagged: workflow
Too many approaches to improving intranet content are destined for heroic failure.
The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?
In answering this question, light will be shed on the long-term value of a CMS in capturing organisational knowledge, and its role in a broader KM strategy.
There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.