Step Two Designs

While a CMS cannot magically keep content up-to-date, effective use of technology options can help greatly.

Too many approaches to improving intranet content are destined for heroic failure.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

In answering this question, light will be shed on the long-term value of a CMS in capturing organisational knowledge, and its role in a broader KM strategy.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.