A central team needs to ask many questions to understand business unit and team collaboration needs.
Articles tagged: user research
CMb 2007-09
Start user research by talking with staff
We all know we should involve users when redesigning a website, but where do you start? Talking with staff in your own organisation allows you to leverage their vast body of knowledge on your website audience.
CMb 2005-19
Meeting your intranet users
Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users you haven’t personally met.
CMb 2003-14
Selecting staff for stakeholder interviews
This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.
CMb 2003-13
Stakeholder interviews as simple knowledge mapping
Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.