Archives for support
Provide a place for authors to seek help and training when they need it, whenever they need it.
Comprehensive training and support is a critical component of delivering, and sustaining, a great intranet.
Redesigning a well-established intranet involves major cultural change. For anything beyond the smallest of tweaks or incremental changes, reshaping the intranet will have an impact on business areas, content owners, …
It is a mistake to assume that recognition that the current intranet is broken translates automatically into support for fixing it.