Archives for support

Educating authors using a drop in centre

By: Catherine Grenfell Posted: June 30, 2011

Provide a place for authors to seek help and training when they need it, whenever they need it.

Comprehensive training and support is a critical component of delivering, and sustaining, a great intranet.

Build support before an intranet redesign

By: James Robertson Posted: June 30, 2010

Redesigning a well-established intranet involves major cultural change. For anything beyond the smallest of tweaks or incremental changes, reshaping the intranet will have an impact on business areas, content owners, …

Build support before an intranet redesign

By: James Robertson Posted: June 30, 2010

It is a mistake to assume that recognition that the current intranet is broken translates automatically into support for fixing it.