Articles tagged: support

CMb 2011–09

Educating authors using a drop in centre

Provide a place for authors to seek help and training when they need it, whenever they need it.

MAY 2011

Case study: Providing comprehensive support for a public sector intranet

Comprehensive training and support is a critical component of delivering, and sustaining, a great intranet.

CMb 2010–10

Build support before an intranet redesign

It is a mistake to assume that recognition that the current intranet is broken translates automatically into support for fixing it.