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CMb 2008-06
Too many approaches to improving intranet content are destined for heroic failure.
authoring benchmarking best bets brand branding call centres card sorting case studies case study collaboration communication content content management content management systems definitions design document management document management systems edrms email evaluation field staff goals governance home page implementation induction information architecture information management innovation integration interviews intranets intranet teams knowledge management knowledge sharing leadership management metadata metrics narrative navigation needs analysis ownership personalisation planning policies policy portals promotion purpose quality records management records management systems redesign requirements review rfp roadmap scoping search segmentation selection staff directories standards strategy survey taxonomies tender usability user research websites wikis workflow xml