Intranets are increasingly being owned and managed by communications teams or business areas. In general, this is a positive shift, leading to greater alignment with staff and organisational priorities. However, …
Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.
Earlier articles like Roles needed in an intranet team highlight the hard skills required to deliver successful intranets. And without doubt these will often differentiate success from failure. But nurturing …
The ‘softer’ skills underpin successful intranet teams, and good listening is a starting point for building relationships and solving problems.
Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.
Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.