Delivering an effective intranet requires a sufficiently large team, and support from the business

As one of the five key purposes of an intranet, content is too often left out of the equation when redesigning or improving the intranet. To be of any real …

Quality content is key to the success of any intranet, making it both useful and usable. To achieve this, intranet teams must ensure intranet authors have the right tools, training …

All intranets must find a balance between global (common) and local (specific) information.

p>One of the keys to a successful intranet is high quality, well written content, making it both useful and usable. Writing for the online medium is different from writing for …

Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.

The credibility of any intranet is dependent on content. Content that is created, published and maintained by many different people across the organisation. This frees up the intranet team to …

Provide a place for authors to seek help and training when they need it, whenever they need it.

Comprehensive training and support is a critical component of delivering, and sustaining, a great intranet.

The fundamental goal of developing a new structure for an intranet is to produce something that works well for staff. As discussed in the earlier article Escaping the organisation chart …