Archives for knowledge management

Give staff a voice with user-generated video

By: James Robertson Posted: November 28, 2014

Video can increase the richness of internal communications, and foster staff engagement.

A case study on creating a global intranet that supports democracy worldwide.

Ideation applications on the intranet

By: Catherine Grenfell Posted: April 30, 2014

Ideation applications tap into staff knowledge to create and share ideas.

It’s time to put the focus back on frontline knowledge

By: James Robertson Posted: July 27, 2012

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the …

What the digital workplace needs for success

By: James Robertson Posted: February 20, 2012

This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the discussions to date, it’s interesting …

The future of intranets (and what it means for KM)

By: James Robertson Posted: September 1, 2011

It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key points: Intranets need to move …

How new technologies can help KM

By: James Robertson Posted: July 20, 2011

It was a great pleasure to present at KM Australia today in Sydney. My talk took a pragmatic look at how changing technologies can support knowledge management. Key points: There …

Interview with Faith Wainwright of Arup

By: James Robertson Posted: March 7, 2011

When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup. Gold winners of the 2010 …

Intranets for call centre staff

By: Steve Byrne Posted: February 24, 2011

Call centre staff have important information needs that greatly influence the quality of customer service provided.

Knowledge managers: stuck in the shadow of immortal figures

By: James Robertson Posted: March 26, 2010

When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months, he had finally been able …