Archives for knowledge management
Video can increase the richness of internal communications, and foster staff engagement.
A case study on creating a global intranet that supports democracy worldwide.
Ideation applications tap into staff knowledge to create and share ideas.
If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the …
This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the discussions to date, it’s interesting …
It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key points: Intranets need to move …
It was a great pleasure to present at KM Australia today in Sydney. My talk took a pragmatic look at how changing technologies can support knowledge management. Key points: There …
When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup. Gold winners of the 2010 …
Call centre staff have important information needs that greatly influence the quality of customer service provided.
When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months, he had finally been able …