Step Two Designs

Delivering an effective intranet requires a sufficiently large team, and support from the business

Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.

Intranet teams seeking insight from other organisations need to adapt ideas to fit their unique circumstances.

Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.

Effective coaching techniques are critical for achieving a well performing intranet team.

The ‘softer’ skills underpin successful intranet teams, and good listening is a starting point for building relationships and solving problems.

Intranet teams should spent time to understand new technologies, so they can advise the rest of the organisation.

There are a range of practical ways of assessing whether the team is spending its time to greatest effect.

There are many good books that can help intranet teams to deliver great sites and overcome challenges.

It’s important to have an ‘elevator pitch’ to hand at all times for both the intranet and intranet team.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

To help build team confidence, intranet teams should understand staff needs and the motivations of content owners.

This article completes the exploration of the Intranet Hive, a new model for managing intranets.

This article introduces the Intranet Hive, a comprehensive model for managing ongoing intranet activities.

Being an intranet star isn’t easy, but there are practical ways of making it happen.

Intranet teams should use a range of approaches to track and communicate their success stories, to managers and the wider organisation.

The intranet team must guide, coordinate and integrate activities across all three fundamental intranet purposes: content, communication and activity.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.

The intranet manager should be free to focus solely on managing the site, and not writing HTML or publishing content.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

This article summarises the results of a public survey into intranet teams: how large they are, where they are located, what skills they have, and more.

Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.

Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.

A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.

Twenty public-sector intranets surveyed as part of the Intranet Peers in Government forum.