Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.
Articles tagged: interviews
CASE STUDY (JUNE 2004)
User-centred redesign of the FaCS intranet
FaCS applied user-centred techniques in the redevelopment of their large Government intranet, and it serves as a useful model for other organisations looking to tackle the same issues.
CMb 2003-14
Selecting staff for stakeholder interviews
This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.
CMb 2003-13
Stakeholder interviews as simple knowledge mapping
Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.