Avoid the trap of seeing an information management strategy merely as a set of policies.

A case study on creating a global intranet that supports democracy worldwide.

Search is a tremendously important topic within organisations. The phrase “information overload” has long since passed into cliche, and yet we’ve done little of practical value to help staff and …

This is a sketch that I drew while sitting in one of the enterprise search presentations at the recent KMWorld conference in Washington, DC. It explores the question: what should …

When it comes to intranets (and information management in general), there is always a temptation to put in place simplistic rules, or to pursue simplistic strategies. Facing a complex situation? …

I’ve been talking about the future of how staff will work in organisations, starting with Sarah’s first day, and then exploring products and innovation. An important question has been raised …

Our unwavering efforts over the last 7+ years have been focused on helping teams deliver better intranets. This has all been about “today”, and what we can do to make …

All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.

There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.

Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.