Design can transform the way we work, from fixing usability issues to uncovering new business solutions.

A new group intranet brings together a diversity of staff at Australia’s largest membership organisation.

Is your organisation positioned to deliver and sustain a great intranet?

When structuring a site, take a bottom-up approach to identify the right clusters

Involving users in the design phase of an intranet or web-based project is not just about gathering requirements and testing designs. It is also provides an excellent opportunity to engage …

Finding the right document is only half the task: is the document structured in a useful way?

While in Vancouver for a SharePoint conference, I was incredibly pleased to be able to present to a session of VanUE, a local gathering of UX folks. We had 100+ …

Martin White blogged yesterday about Watching an organisation reorganise – implications for IA and search, which shared the incredible animation created by Autodesk Research: This shows the evolution of Autodesk’s …

Intranet information architecture (IA) can be notoriously difficult to get right. Depending on the size and geographical spread of an organisation, an intranet can be required to serve a small …

Avoid structuring the intranet to match today’s business units, and think twice about ‘my’.