Articles tagged: governance

CMb 2013-03

Content migration: start as you plan to continue

When migrating to a new intranet, it’s important to establish the right authoring practices from the outset.

DECEMBER 2012

Accessibility for intranets

This article outlines three tiers of activities that can make an intranet accessible for those with disabilities.

CMb 2012-11

A model for author training

Training for intranet authors is best as a mix of online and face-to-face, and this article shows how.

AUGUST 2012

Improving intranet content

A range of strategies can be taken to ensure that intranet content is up-to-date and well-written.

CMb 2012-07

A checklist for quality content

Authors need clear advice and guidelines to help them write great intranet content.

CMb 2012-06

Intranet governance in three pages

While intranet governance is a big topic to make sense of, a great start is to get three key documents in place.

CMb 2012-05

How to make this your last big intranet redesign

Intranet redesigns involve a huge amount of work, so how do we make this the last big redesign that’s needed?

FEBRUARY 2012

An outline for intranet author training

Intranet authors need to be provided with comprehensive training if they’re to write great content.

CMb 2011–15

Helping intranet authors write quality content

There are a range of practical ways to help content authors produce better intranet pages.

SEPTEMBER 2011

Enable commenting on intranet news

Allowing commenting on intranet news is an invaluable stepping stone towards a more social intranet.

CMb 2011–11

Build upkeep into intranet redesign

Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.

CMb 2011–09

Educating authors using a drop in centre

Provide a place for authors to seek help and training when they need it, whenever they need it.

MAY 2011

Case study: Providing comprehensive support for a public sector intranet

Comprehensive training and support is a critical component of delivering, and sustaining, a great intranet.

APRIL 2011

Planning your SharePoint intranet project

While broadly like any other intranet project, SharePoint intranets bring unique opportunities and challenges.

MARCH 2011

Creating an intranet governance guide

Clear governance, including well-written policies, are critical for intranet success. But where to start?

CMb 2010-16

Conducting an annual intranet review

Intranets should be reviewed every year, to ensure they are making steady and concrete progress.

CMb 2010–04

Structuring three types of content

When designing and structuring intranets, it is useful to distinguish between core content, and business-unit specific information.

CMb 2010–03

Measuring the effectiveness of intranet teams

There are a range of practical ways of assessing whether the team is spending its time to greatest effect.

DECEMBER 2009

How to empower authors

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

CMb 2009–17

About the intranet, on the intranet

The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.

OCTOBER 2009

Seven roles of the intranet homepage

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

CMb 2009–14

Collaboration: questions to ask

A central team needs to ask many questions to understand business unit and team collaboration needs.

CMb 2009–09

Who is choosing the new CMS?

There are three groups involved in the selection of a new CMS: steering committee or senior sponsor, the stakeholder group, and the evaluation team.

JUNE 2009

What do successful intranet managers have in common?

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

MAY 2009

Five intranet publishing models

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

APRIL 2009

Moderating internal discussion forums, blogs and other social media

There are three options for moderating online discussions: self-regulation, light moderation and full moderation.

CMb 2008–19

Basics of governance

Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.

CMb 2008–18

Extend the reach of the staff directory

Staff directories are only useful when they contain all staff, even those without a PC or payroll number.

MARCH 2008

Exploring the Intranet Hive (part 2)

This article completes the exploration of the Intranet Hive, a new model for managing intranets.

FEBRUARY 2008

Exploring the Intranet Hive (part 1)

This article introduces the Intranet Hive, a comprehensive model for managing ongoing intranet activities.

CMb 2007-20

Successful collaboration requires support

This briefing outlines some practical steps that all organisations should take to help business areas and staff make the best of collaboration tools.

FEBRUARY 2007

Position descriptions for intranet managers

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

OCTOBER 2006

The intranet homepage, protect it with a policy

An intranet homepage policy is tool that can provide some welcome support to intranet managers as well as providing a clear direction to business units and senior managers on the use of the homepage.

CMb 2006-11

Five key intranet policies

This briefing takes a different look at the role of intranet policies, and outlines five policies that all intranet teams should develop.

MARCH 2005

Leadership tips for intranet teams

Intranet teams must take on a strong leadership role, and drive forward the evolution and enhancement of the site.

CMb 2006-02

Intranet managers must be managers

The intranet manager should be free to focus solely on managing the site, and not writing HTML or publishing content.

CMb 2005-12

Intranets: losing the language of enforcement

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

Intranets as the first source of information

Intranets must be more than just a dumping ground for ‘second-hand documents’ if they are to be successful. Instead, a radically different policy needs to be put in place.

CMb 2004-21

Who should own the intranet?

One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team should be located.

CMb 2004-14

Establishing an intranet community of practice

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

MAY 2004

Designing and Managing an Intranet

AGIMO Better Practice Checklist, for staff responsible for intranets, including those in website or intranet teams.

CMb 2004-02

Choosing an intranet project sponsor

Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.

DECEMBER 2002

Public-sector intranets: a small sampling

Twenty public-sector intranets surveyed as part of the Intranet Peers in Government forum.

OCTOBER 2002

Keeping your intranet healthy and effective

The real challenge is to maintain the quality, consistency and value of an intranet, well into the future. This article shows you how.

APRIL 2002

Centralised or decentralised authoring?

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.