CMb 2006-12
There is very real cost of the reliance on email: the duplication of information management activities, which has a significant impact on productivity, consistency and accuracy.
Intranets must be more than just a dumping ground for ‘second-hand documents’ if they are to be successful. Instead, a radically different policy needs to be put in place.
6x2 accessibility active directory adoption anatomy apathy applications arguments attractive audio authoring authors awards benchmarking best bets best practices big bang blah blah blogging blogs books brand branding brand management systems brisbane budget business case business cases business processes call centers call centre call centres canon card-based classification evaluation card sorting case studies case study change management chat classification schemes cms coaching collaboration commenting common communication communications community community of practice compliance consistency constraints content content management content management system content management systems content migration content quality content reuse contextual inquiry crisis criteria cultural change culture custom code customer insight data decentralised deewr definitions deployment design development diaries digital asset management systems discussion forums document management document management systems documents downwards spiral dynamic earthquakes editing edrms elevator pitch email emotion employee engagement enforcement engineers enterprise enterprise 2.0 enterprise content management enterprise search ethnography evaluation evolution examples executive expertise faceted classification failed search federated search feedback feeds field staff floods focus groups foi folksonomies forms forums framework front-line frontline staff frustration fun game theory gaming gardening geographic information systems global goals governance government health hive hobby home access homepage home page homepages hr HTML implementation induction industry information architecture information management information overload information scent innovation instant messaging integration interoperability interviews intranet intranet concept intranet innovation awards intranet leadership forum intranet managers intranet name intranet probes intranet review toolkit intranet screenshots intranet strategy intranet team intranet teams ivr jargon kiosks knowledge management knowledge management systems knowledge mapping knowledge sharing landing pages launch ldap leadership learning management systems legal length library listening lms local login magic management marketing marketplace measures mentoring merging metadata metrics microblogging migration mirror mistakes mobile moderation myths naming narrative navigation needs analysis news newsletters new starters nurses open-source org chart ownership page layouts paired interviews pdf people perfect personalisation personas personlisation phone directories phone directory photos planning policies policy portal portals portfolio position descriptions precedents product product reaction cards project project length project management project planning projects promotion publishing purpose quality recordkeeping records management records management system records management systems redesign remote remote access remote staff remote teams reporting requirements research resistance to change resources responsibilities review reviews rfp rich media risk management risks roadmap role roles rot rss sales scenarios scoping screenshots seamless search security segmentation selection self-evaluation self-service self-sufficiency service service delivery sexy SharePoint sharing shop windows silos single-source publishing site structure skills social social intranets social media social networks social tools specific spending sponsor sponsorship staff directories staff directory stakeholders standards stardom static storytelling strategies strategy strawman structure style guide success successes support survey surveys synonyms tabs tagging tangible tasks taxonomies taxonomy team teams team spaces technology tender testing three clicks tickertape time training tree testing trust twitter ucd uncertainty under construction university upwards spiral usability usability testing usable usage useful user-centred design user experience user research users vendor vendors video virtual worlds visible vision visual design web 2.0 web design website websites wikis windows winners winning wireframes workflow workplace observation wwf xml yammer zombie
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CMb 2011–01
Moving on from newsletters
In this modern age, there is no reason to continue the 50 year-old practice of sending corporate newsletters.