When structuring a site, take a bottom-up approach to identify the right clusters

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Finding the right document is only half the task: is the document structured in a useful way?

Content is at the heart of all intranets. Pages, documents, and files populate the architecture with varying degrees of elegance and are managed under different authoring and publishing regimes. Over …

Using Excel in more powerful ways can bring further insights beyond a typical content audit

In an ideal world, every staff member would be able to access the intranet regardless of role, location or disability. In reality, many staff do not have access to the …

We have written a number of articles on how to improve intranet content including Improving intranet content and Helping intranet authors write quality content. Most of these activities focus on …

As one of the five key purposes of an intranet, content is too often left out of the equation when redesigning or improving the intranet. To be of any real …

Quality content is key to the success of any intranet, making it both useful and usable. To achieve this, intranet teams must ensure intranet authors have the right tools, training …

Policies and procedures are important information, and they need to be easily found and used on the intranet.