When structuring a site, take a bottom-up approach to identify the right clusters

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Finding the right document is only half the task: is the document structured in a useful way?

Content is at the heart of all intranets. Pages, documents, and files populate the architecture with varying degrees of elegance and are managed under different authoring and publishing regimes. Over …

We have written a number of articles on how to improve intranet content including Improving intranet content and Helping intranet authors write quality content. Most of these activities focus on …

When it comes to intranets (and information management in general), there is always a temptation to put in place simplistic rules, or to pursue simplistic strategies. Facing a complex situation? …

Explores the options for migrating content as part of a site redesign, giving tips and suggestions.

Before personalisation can be implemented, underlying LDAP or Active Directory implementations need to be cleaned up.

There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.