Step Two Designs

Explores the options for migrating content as part of a site redesign, giving tips and suggestions.

There are two common ways of editing content in a CMS, and each has its strengths and weaknesses.

Before personalisation can be implemented, underlying LDAP or Active Directory implementations need to be cleaned up.

There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.

We are looking for the product that is the best fit to the organisation’s needs. What is rarely recognised, however, is that while we are evaluating vendors, CMS vendors are also evaluating us.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

When deploying a CMS across the whole organisation, the rule is: the more users, the simpler (and more usable) the system should be.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

While content reuse may be a goal of many CMS projects, it is often complex to implement in practice.

While it is vital to ensure that the initial implementation project is successful, this is only the beginning of an ongoing commitment to growing the use of content management throughout the organisation.

Consider presenting requirements in ‘narrative’ format, as this provides a more complete description of needs, and gives much-needed context to vendors responding to the tender.

The results of a survey into consumer opinions about CMS vendor websites, conducted during March 2003.

The unique challenges facing a CMS project must be recognised and addressed if the project is to be successful.

This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related metrics.

This briefing lists some very practical ways in which CMS metadata can be put to work.

A look forward to the future direction of the CMS marketplace, in January 2003.

Why spend millions on managing content that no-one understands or needs? This article provides tips for getting the best value out of your business content.

Read about the project to develop Frontline Help for the Newcastle Call Centre. This project deployed a full content management system, created a web-based delivery infrastructure, and captured large amounts of business information.