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	<title>Step Two Designs &#187; case study</title>
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	<description>Beyond The Idea</description>
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		<title>Audience personas for the Macquarie University Library website</title>
		<link>http://www.steptwo.com.au/papers/kmc_macquariecasestudy/index.html</link>
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		<pubDate>Sun, 16 Mar 2008 07:25:03 +0000</pubDate>
		<dc:creator>Patrick Kennedy</dc:creator>
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		<description><![CDATA[Macquarie University Library's website plays a core role in the delivery of electronic services to clients. This article explores one of the key outcomes of user research into the site: a set of audience personas.]]></description>
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		<title>Intranet redesign for Canon Australia</title>
		<link>http://www.steptwo.com.au/papers/kmc_canoncasestudy/index.html</link>
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		<pubDate>Fri, 05 Oct 2007 10:30:17 +0000</pubDate>
		<dc:creator>Patrick Kennedy</dc:creator>
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		<description><![CDATA[This case study outlines the process undertaken by Canon Australia to evaluate and redesign their corporate intranet, including an overview of the innovative IA developed.]]></description>
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		<title>User-centred redesign of the FaCS intranet</title>
		<link>http://www.steptwo.com.au/papers/kmc_facscasestudy/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_facscasestudy/index.html#comments</comments>
		<pubDate>Fri, 04 Jun 2004 05:14:01 +0000</pubDate>
		<dc:creator>Donna Spencer</dc:creator>
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		<category><![CDATA[case studies]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[card sorting]]></category>
		<category><![CDATA[card-based classification evaluation]]></category>
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		<category><![CDATA[information architecture]]></category>
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		<description><![CDATA[FaCS applied user-centred techniques in the redevelopment of their large Government intranet, and it serves as a useful model for other organisations looking to tackle the same issues.]]></description>
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		<title>Evaluating Caloundra City Council&#8217;s EDMS classification</title>
		<link>http://www.steptwo.com.au/papers/kmc_caloundracouncil/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_caloundracouncil/index.html#comments</comments>
		<pubDate>Wed, 05 May 2004 07:06:31 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
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		<category><![CDATA[case studies]]></category>
		<category><![CDATA[document & records management]]></category>
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		<category><![CDATA[classification schemes]]></category>
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		<category><![CDATA[usability testing]]></category>

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		<description><![CDATA[This case study describes the use of usability techniques to evaluate the the Keywords for Councils classification for Caloundra City Council's document management system (EDMS).]]></description>
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		<title>Case study: Hunter Health intranet</title>
		<link>http://www.steptwo.com.au/papers/kmc_hunterhealth/index.html</link>
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		<pubDate>Thu, 31 Oct 2002 21:40:32 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
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		<category><![CDATA[case studies]]></category>
		<category><![CDATA[intranets]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[health]]></category>
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		<category><![CDATA[review]]></category>
		<category><![CDATA[strategy]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=616</guid>
		<description><![CDATA[Review of the Hunter Health intranet, which generated a wealth of strategic and tactical recommendations.]]></description>
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		<title>RTA Case Study</title>
		<link>http://www.steptwo.com.au/papers/rta/index.html</link>
		<comments>http://www.steptwo.com.au/papers/rta/index.html#comments</comments>
		<pubDate>Thu, 09 Aug 2001 21:31:02 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
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		<category><![CDATA[call centre]]></category>
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		<category><![CDATA[content management]]></category>
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		<description><![CDATA[Read about the project to develop Frontline Help for the Newcastle Call Centre. This project deployed a full content management system, created a web-based delivery infrastructure, and captured large amounts of business information.]]></description>
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